Privacy Policy

• To create and manage your account, respond to inquiries, and deliver courses you select.
• To personalize content and recommendations, including adaptive practice plans.
• To process payments and issue invoices and receipts.
• To maintain security, prevent fraud, and ensure service reliability.
• To measure and improve website and course performance.
• To send service messages (e.g., enrollment confirmations, policy updates). Marketing messages are sent only with consent and include an unsubscribe option.

We follow PIPEDA’s principles, including accountability, identifying purposes, consent, limiting collection, limiting use, disclosure and retention, accuracy, safeguards, openness, individual access, and challenging compliance.

• Identified purposes: we explain purposes at or before collection and limit use accordingly.
• Consent: we obtain meaningful consent unless inappropriate (e.g., legal or security requirements). You may withdraw consent, subject to legal/contractual limits.
• Appropriate purposes: we collect information a reasonable person would consider appropriate in the circumstances.

For Quebec residents, we consider Law 25 requirements, including privacy impact assessments for high-risk projects and transparency about automated decision-making if used.

We do not sell personal information. We share data with service providers who support our operations under contracts that require appropriate safeguards and limit use:

• Payment processors for secure transactions.
• Cloud hosting and storage providers.
• Analytics and performance monitoring providers.
• Communication tools for email and support.

We may disclose information if required by law or to protect our rights, users, or the public.

Your information may be transferred outside your province or Canada. We take contractual and technical measures to protect it, and ensure service providers offer comparable level of protection to that required by Canadian laws. By using our services, you understand such transfers may occur.

We keep personal information only as long as necessary for the purposes described or as required by law. Typical retention:

• Account data: for the life of the account and up to 24 months after closure, unless a longer period is legally required.
• Transactional records: at least 7 years for tax and audit purposes.
• Support communications: 24 months to improve service and resolve issues.

After retention periods lapse, data is securely deleted, de-identified, or archived as allowed by law.

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encryption in transit (TLS), access controls, secure development practices, and vendor due diligence. No method of transmission or storage is 100% secure; we continuously improve our controls.

If we detect a breach creating a real risk of significant harm, we will notify affected individuals and report to regulators as required by law.

• Access and portability: request a copy of your personal information in a commonly used format.
• Correction: request correction of inaccurate or incomplete information.
• Deletion: request deletion where no longer required for identified purposes or legal obligations.
• Consent management: withdraw consent for non-essential processing (e.g., analytics cookies) at any time.
• Opt-out of marketing communications via unsubscribe links or by contacting us.

How to make a request: email [email protected] with the subject “Privacy Request — Canada”. We may need to verify your identity. We respond within 30 days or explain if additional time is needed. If you are unsatisfied, you may complain to the Office of the Privacy Commissioner of Canada (OPC).

We use necessary cookies for security and functionality, and analytical cookies to understand performance. Non-essential cookies operate only with your consent. You can withdraw consent anytime using the cookie banner or the “Cookie preferences” button above.

• Necessary: session integrity, authentication, load balancing.
• Analytics: aggregated usage metrics, page performance.

You can also control cookies via your browser settings. Blocking some cookies may impact functionality.

Our services are intended for individuals 16+ or the age of majority in your province. If we learn that we collected information from a child without appropriate consent, we will delete it.

We do not respond to browser Do Not Track signals due to lack of a common standard. We do not use automated decision-making that produces legal or similarly significant effects without human involvement. If we ever introduce such features, we will provide clear information and your options.

We may update this policy to reflect operational, legal, or regulatory changes. Material changes will be highlighted on this page and, where appropriate, communicated by email or in-app notice.